Fred Kalouche & Associates

Privacy Policy

Fred Kalouche & Associates. Last updated 2 October 2026.

1. About this Privacy Policy

Fred Kalouche & Associates ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, and disclose your personal information, and how you can access or correct it.

This Policy applies to information collected through our websites (including fklaw.com.au, estates.fklaw.com.au, conveyancing.fklaw.com.au, and any related landing pages, funnels, or marketing sites), by phone, by email, in person, or through other channels.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We also comply with our professional obligations as NSW-admitted solicitors, including confidentiality obligations under the NSW Legal Profession Uniform Law and Solicitors' Conduct Rules.

2. What personal information we collect

The personal information we collect depends on how you interact with us. It may include:

  • Your name, phone number, and email address.
  • Documents you upload to us, such as a contract for the sale of land, which may include the names and addresses of the parties.
  • Information about your legal or estate-planning circumstances that you provide via our online forms, surveys, or during consultations. This may include: whether you have a Will, details of dependants, whether you own property in NSW, whether you are in a blended family, the approximate value of your estate, and details of your business or investment interests.
  • Records of your communications with us (emails, SMS, phone call notes, video call recordings where relevant and with your consent).
  • Payment and billing information.
  • Technical information collected automatically when you visit our websites, including your IP address, browser type, pages visited, referring website, and the date and time of your visit.
  • Marketing preferences and consent records.

Sensitive information

Some information you provide to us may be classified as "sensitive information" under the Privacy Act 1988 (Cth), including information about health, disability, family relationships, or religious beliefs, where relevant to your legal matter. We only collect sensitive information where necessary for the legal services we provide, and only with your consent.

3. How we collect your information

We collect personal information:

  • Directly from you, when you fill out forms on our websites, submit a survey, book a call, or communicate with us by phone, email, or in person.
  • From cookies, pixels, and analytics tools when you visit our websites (see Section 8 below).
  • From third parties, where you have authorised us to obtain information from them (for example, from your superannuation fund, accountant, or another lawyer working on a related matter).
  • From publicly available sources, where relevant to your matter (for example, land title records).

4. Why we collect and how we use your information

We collect and use personal information to:

  • Provide legal services to you, including advice on wills, estate planning, property law, and conveyancing matters.
  • Communicate with you about your enquiry or engagement, including sending appointment confirmations, follow-up messages, and status updates.
  • Send you information about our services, updates on legal developments, and occasional marketing communications, but only with your consent and where you can easily unsubscribe.
  • Comply with our professional, legal, and regulatory obligations, including record-keeping requirements under the NSW Legal Profession Uniform Law.
  • Prevent, detect, or investigate suspected unlawful activity.
  • Improve our services and website functionality.

5. To whom we disclose your information

We may disclose your personal information to:

  • Other lawyers, barristers, or professional advisers we engage on your behalf, with your consent.
  • Government agencies, courts, or tribunals, where required by law or in connection with your legal matter.
  • Our service providers, including our customer relationship management (CRM) platform, cloud storage providers, email delivery services, and analytics providers.
  • Payment processors when you make payment to us.
  • Insurers, where required in connection with our professional indemnity obligations.

We do not sell your personal information to any third party.

6. Third-party service providers we use

We use the following third-party service providers to help us run our business. These providers may receive, process, or store your personal information on our behalf:

Customer Relationship Management (CRM) and marketing automation

We use GoHighLevel (LeadConnector LLC, a US company) to manage our client enquiries, send marketing emails and SMS, book appointments, and process form submissions. Your information may be stored on GoHighLevel's servers, which are located outside Australia (primarily in the United States).

Website analytics and advertising

  • Google Analytics (Google LLC) - to understand how visitors use our websites.
  • Google Ads (Google LLC) - to measure and improve the performance of our advertising.
  • Meta (Facebook) Pixel (Meta Platforms Inc.) - to measure and improve the performance of our advertising campaigns on Facebook and Instagram.

Reviews display

We display our Google Reviews on our websites using the reviews feature of GoHighLevel (LeadConnector LLC). It shows publicly available reviews from our Google Business Profile.

Email delivery

We use LeadConnector Email System (operated by GoHighLevel) to send emails to enquirers and clients.

7. Overseas disclosure of personal information

Some of the service providers we use are located outside Australia. This means your personal information may be transferred to, or stored in, countries other than Australia.

In particular:

  • GoHighLevel (LeadConnector LLC) is based in the United States, and its servers are primarily located there.
  • Google LLC (analytics and advertising) is based in the United States.
  • Meta Platforms Inc. (Facebook Pixel) is based in the United States.

By providing your personal information to us and consenting to our use of these services, you consent to your information being disclosed overseas to these providers. We take reasonable steps to ensure that these providers handle your personal information consistently with the Australian Privacy Principles, but you acknowledge that overseas providers may be subject to different laws than Australian privacy laws.

8. Cookies, pixels, and tracking technologies

Our websites use cookies and similar tracking technologies to improve your experience and to help us understand how visitors interact with our sites. These technologies include:

  • Essential cookies - required for the website to function (e.g., session cookies, security cookies).
  • Analytics cookies - which help us understand how visitors use our sites (e.g., Google Analytics).
  • Advertising cookies and pixels - which help us measure and improve our advertising campaigns (e.g., Meta Pixel, Google Ads conversion tracking).

You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our websites.

9. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:

  • Using reputable third-party service providers who have their own security measures in place.
  • Restricting access to personal information to staff who need it to perform their duties.
  • Using secure passwords and (where appropriate) two-factor authentication.
  • Encrypting information in transit where possible.

Despite these steps, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your information, and you provide your information to us at your own risk.

10. How long we keep your information

We retain your personal information for as long as necessary to provide our services to you, to meet our professional and legal obligations, and to protect our legitimate interests.

In particular:

  • Client files are retained for at least seven years after completion of the matter, in accordance with our professional obligations.
  • Enquiry information (from people who contacted us but did not become clients) is retained for up to two years, unless you ask us to delete it earlier.
  • Marketing subscribers' information is retained until you unsubscribe or ask us to delete it.

11. Marketing communications

From time to time, we may send you marketing communications about our services or legal developments, but only if you have opted in to receive them.

You can opt out at any time by:

  • Clicking the unsubscribe link at the bottom of any marketing email.
  • Replying "STOP" to any marketing SMS.
  • Emailing us at [email protected] and asking to be removed from our marketing lists.

12. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details in Section 15. We will respond to your request within a reasonable time (usually within 30 days).

There is no fee for making a request, but we may charge a reasonable fee for retrieving information if the request requires substantial effort. We will let you know before charging any fee.

In some cases, we may not be able to provide access to your information (for example, if doing so would breach our confidentiality obligations to another client, or where the law requires or authorises us to withhold the information). If we refuse a request, we will let you know in writing and explain why.

13. Withdrawing consent

You may withdraw your consent to our collection, use, or disclosure of your personal information at any time by contacting us. Please note that withdrawing consent may affect our ability to provide services to you.

14. Complaints

If you have a complaint about how we have handled your personal information, please contact us first using the details in Section 15. We will investigate and respond within a reasonable time (usually 30 days).

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Phone: 1300 363 992
  • Website: oaic.gov.au
  • Post: GPO Box 5218, Sydney NSW 2001

15. Contact us

If you have any questions about this Privacy Policy, or if you wish to access, correct, or delete your personal information, please contact us:

  • Email: [email protected]
  • Phone: 02 8062 6300
  • Post: PO Box 694 Granville NSW 2142
  • Website: fklaw.com.au

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Last updated" date. Where the changes are significant, we may notify you by email or through a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.